Tenant FAQs

We thank you for your interest in our property, but unfortunately we cannot hold a property until your credit check, background check, and application is processed, and deposit-to-hold is received.

No, the security deposit is retained for potential damage done to the property during occupancy that is assessed after move-out. You will receive any remaining deposit funds within 30 days following move-out.

All occupants over the age of 18 are required to apply and be on the lease for the property.

As long as the property is in the same or better shape as when you moved in and there are no other items outstanding (oil for example), your full deposit will be returned.

If an applicant does not meet the required credit and income requirements for the property, we may require a co-signer to be offered the property.

Apply online here

We have several options for paying rent:

1. E-check via your online resident portal.
2. Credit Card via your online portal (convenience charge applies).
3. With cash at most participating CVS locations via our PayNearMe service.

The first step is to reach out to us. Per the lease, it is a violation to bring a pet into your unit without written permission from us, so you must inform us so we may discuss your request with the rental owner. If the owner approves and your pet passes our pet screening, we will have you fill out a pet addendum. Additional fees and deposits may apply.

You and all other residents on the lease are financially responsible for the full duration of the lease. This means that if you move out and discontinue paying rent and/or your roommate is unable to pay the full amount, both your credits will be affected and you will be turned over to collections. For this reason, you should work with your roommate(s) to find a replacement roommate that meets our normal applicant screening criteria. If that person passes our normal applicant screening process, we will replace you on the lease. Additional fees and deposits may apply.

Per terms of the lease, you are required to give 30 days written notice (mail or email) prior to moving out. Once notified, we will provide you with our move-out guidelines and your initial move-in condition report so you have an opportunity to ensure the property is left in as good a shape as when you moved in to ensure your deposit is returned in full.

In most cases, normal maintenance and repair is the responsibility of the owner. However, a resident may be charged for maintenance or repair due to misuse, neglect, damage, or for frivolous/needless service calls or false alarms.